Terms & policies

Overview

Last Updated: March 16, 2026

These Terms of Service ("Terms") govern the use of services provided by AuraHost ("AuraHost", "we", "us", or "our"). By purchasing or using any AuraHost service, you agree to these Terms.

Services Provided

AuraHost provides game server hosting services including, but not limited to:

• Minecraft server hosting
• Valheim server hosting
• Game server management panel access
• Related infrastructure and support services

Services may be provisioned automatically after successful payment. We reserve the right to modify, suspend, or discontinue any service at any time.

Account Responsibility

Customers are responsible for:

• Maintaining the security of their account and login credentials
• All activity performed on their hosted server
• Backing up any important data
• Ensuring their use complies with applicable laws and these policies

AuraHost is not responsible for losses caused by stolen credentials, weak passwords, user error, plugin or mod issues, misconfiguration, or customer actions.

Acceptable Use

Customers may not use AuraHost services to:

• Host malware, botnets, or malicious software
• Launch or assist DDoS attacks
• Attempt unauthorized access to systems or networks
• Distribute illegal, abusive, or infringing content
• Abuse platform resources in a way that impacts other customers

We may suspend, restrict, or terminate services that violate these Terms or threaten platform stability or security.

Billing and Payments

All services are billed in advance unless otherwise stated. Payments are processed through third-party payment processors, including Stripe.

Failure to pay may result in suspension or termination of service. AuraHost reserves the right to change pricing for future billing cycles.

Refunds

Due to the digital and immediately consumable nature of hosting services, refunds are generally not provided once a service has been provisioned, renewed, or materially delivered.

Refund requests may be reviewed on a case-by-case basis at our sole discretion.

Service Availability

AuraHost aims for reliable uptime but does not guarantee uninterrupted or error-free service. Downtime may occur due to hardware failure, software updates, upstream provider outages, network interruptions, abuse mitigation, or other operational issues.

Backups and Data Loss

Customers are responsible for maintaining their own backups unless a backup service is explicitly included and described as part of their plan.

Even where backup functionality exists, AuraHost does not guarantee that data can be restored or that backups will always be current, complete, or available.

Suspension and Termination

We may suspend or terminate services for reasons including:

• Violation of these Terms or the Acceptable Use Policy
• Non-payment or chargebacks
• Activity that threatens infrastructure stability or security
• Fraudulent or deceptive account activity

Upon termination, stored server data may be deleted without further notice, subject to legal obligations and reasonable operational retention periods.

Limitation of Liability

AuraHost services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, AuraHost shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, business interruption, or loss of goodwill.

To the maximum extent permitted by law, our total liability relating to any claim arising from the service shall not exceed the amount paid by the customer to AuraHost for the affected service during the 30 days preceding the event giving rise to the claim.

Changes to These Terms

AuraHost may update these Terms from time to time. Updated versions will be posted on this page. Continued use of the service after changes become effective constitutes acceptance of the revised Terms.

Contact

Questions regarding these Terms can be sent to info@aurahost.ca.

Overview

Last Updated: March 16, 2026

AuraHost respects your privacy and is committed to protecting personal information collected in connection with our website and services.

Information We Collect

Depending on how you interact with AuraHost, we may collect:

• Name and email address
• Billing and transaction-related information
• IP address and basic device/browser metadata
• Service usage information and server-related account activity
• Support messages and communications sent to us

Payment card data is processed by third-party payment providers such as Stripe and is not stored directly on AuraHost systems unless explicitly stated otherwise.

How We Use Information

We may use collected information to:

• Provide, provision, maintain, and support services
• Process billing and transactions
• Communicate about accounts, invoices, and service issues
• Detect fraud, abuse, or security incidents
• Improve website and service performance
• Comply with legal obligations

Sharing of Information

AuraHost does not sell personal information. We may share limited information with service providers where necessary to operate the business, such as:

• Stripe for payment processing
• Cloudflare for DNS, security, and site delivery functions
• Infrastructure and hosting providers required to deliver services
• Professional advisors or authorities where legally required

Cookies and Analytics

Our website may use cookies or similar technologies for essential functionality, performance, security, and basic analytics. You can generally control cookies through your browser settings.

Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, prevent fraud, resolve disputes, and comply with legal, accounting, or tax obligations.

Data Security

AuraHost uses reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also request information about how your data is used.

To make a privacy-related request, contact info@aurahost.ca.

International Processing

Data may be processed or stored in jurisdictions other than your own where our providers operate. By using AuraHost, you understand that information may be transferred to and processed in those locations.

Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the revised effective date.

Contact

Questions about this Privacy Policy can be sent to info@aurahost.ca.

Overview

Last Updated: March 16, 2026

This Acceptable Use Policy ("AUP") explains prohibited uses of AuraHost services. It is intended to protect customers, infrastructure, upstream providers, and the broader internet.

Prohibited Activity

You may not use AuraHost services to:

• Distribute malware, ransomware, trojans, or malicious code
• Perform phishing, fraud, impersonation, or deceptive activity
• Launch, relay, or support denial-of-service attacks
• Attempt unauthorized access to systems, services, or accounts
• Store or distribute illegal content
• Infringe the intellectual property rights of others
• Interfere with the stability or performance of shared infrastructure

Game Server Use

Customers are responsible for ensuring that their server content, mods, plugins, worlds, and use of game software comply with the rules, licenses, and policies of the relevant game developer or publisher.

Resource Abuse

Excessive use of CPU, RAM, disk, network, or other resources in a way that degrades service for others may result in temporary limitation, suspension, or requests to upgrade or modify usage.

Enforcement

AuraHost may investigate suspected violations of this AUP and may take action including:

• Warning the customer
• Temporarily suspending access
• Restricting features or network access
• Terminating the affected service or account
• Reporting unlawful conduct where required

Reporting Abuse

Abuse reports may be sent to info@aurahost.ca. Please include relevant timestamps, IPs, domains, and a clear description where possible.